How To Train New Staff Effectively To Success FAST

Wednesday, July 31, 2019

Hiring new physiotherapists is one of the most enjoyable processes you can go through as a business owner or manager. There is an air of expectation surrounding their potential. You have scoured candidates, trolled linked in, posted on facebook and interviewed. You put them all through the ringer and one came out. One.

It is how you deal with this single human being now that they are on board that will make or break your decision.

You are going to need to take accountability and their result very personally. If you don’t you are lining yourself up for failure, and preventing them from reaching their true potential.

The excitement of a new hire

How To Train New Staff Effectively To Success FAST

It really is that exciting. Or at least it should be. This is especially true when you are hiring for growth, rather than putting out fires! Hiring for growth is a leap of faith. You have surplus initials, and your clinic is booked solid and cannot fit new clients in! This is the perfect scenario to bring on a new hire and go all in. Get them to their potential fast and you have successfully grown your business by a full hire. If you are already covering your costs really well, and your business is already profitable, then these hires are your future. These are your life style, these are your ticket to work life balance!

This excitement shouldn’t over shadow the need to find someone that is right for the job. They need to fit culturally into your companies philosophy, as well as your own personality, along with that of your clinic.

Never let their experience take over your gut feel. If their philosophy isn’t in line with yours, you probably won’t change it. But for now, let’s assume that you made a great choice. The right person, the right time, the right experience. Let’s roll!

First Impressions Count

Once you have accepted them for the job, make sure that you give them a great first impression. Let them know that they will kill it in the training and you know that this job is perfect for them.

Then make sure you get them onto any pre reading, and pre training you might have so they are super effective on their first day.

The types of things they can do before day one include;

  • Exploring your Vision Mission and Values
  • Key person information
  • Clinic information
  • Information for their induction and orientation day
  • How they will get paid and when
  • Prior learning about your PMS

Induction Day

Your staff member needs to feel completely part of the family from day one!

Be prepared, and make sure you cover all of these things;

Work place health and safety

  • Opening and closing the clinic
  • Receptionist introductions
  • Other staff introductions
  • Where is their workspace?
  • What are your uniform requirements and regulations?
  • Where is their cubicle and personal locker?
  • Get Social- Make their first day a big deal. Buy them lunch, have a team get together

First day, first client and first habits

On their very first day keep them in consultation with you, or your best staff member outside of their own initials. Ensure that you are talking them through the messaging of returns, repeat visits, language about rehab processes and your companies philosophy.

When they have their own clients, ensure you are available to have them talk you through the assessment, prior to performing the intervention. It is solely your responsibility to ensure they are not a complete moron! Many times, clinicians are great on paper, but it doesn’t convert to reality. Keep a close eye on them, regardless of their experience for the first few days, until you are completely comfortable with their expertise.

For the first 5-10 new patients, make it mandatory that they talk to you about what they found, and what they are going to do. This is your time to ensure that manual therapy is going to be used. At this point, you will also set the tone on rebooking. Ask them how often they think the client will need intervention.

Sitting down and setting goals

In their first week, it is important to get them to set some goals. Write them down, email them to them and cover the most basic of human performance at Physio Inq.

  1. What are their clinical goals over the next 3, 6, 12 months?
  2. What are their caseload goals over the same period?
  3. How are they going to gain more knowledge of Physio?
  4. Where do they want to be in 12, 24, 36 months

Set goals early and show them you care about their journey and their future. The day to day actions are what drives the long term goals and outcomes, so keep bringing it back to the simple things. The habits.

Clinical Effectiveness Training

How To Train New Staff Effectively To Success FAST

It is so vital to have a very detailed set of training modules surrounding clinical effectiveness. once you create them all, you use them for all of your hires, and slowly improve them over time. The types of things you should be training on a weekly basis for the first 6 months include such items as;

  • Massage Techniques
  • Effective Exercise Prescription
  • Effective Language to communicate diagnosis and treatment plans
  • How to manage a busy clinical caseload
  • Professional letter and note writing

These modules are just some examples of modules we use at Physio Inq to get everyone singing from the same song sheet. It really depends on your own style and time, for what you want to focus on first! Make sure your delivery method is on point. Is it face to face, on line or both? Make it user friendly.

Expectations and Time Frames

Expect to get a new grad or near new private practitioner to a pretty good level of competency within 6 months. It really does take that long. Early on, make sure you go overboard with help and never take your eye off the ball. Regularly review their cases and ensure that they are consistent, confident and communicate well.

For senior physiotherapists, they really should hit the ground running and get to a decent level of caseload within 6 weeks.

It is of course great for you to be aware of what your expectations on Client Visit Averages are. Whatever you set as a benchmark, communicate it to your staff and reward for good performance.

Enjoy the process

Most importantly, enjoy connecting with new people. Enjoy the diversity of different personalities, different perspectives and different approaches to the same problems. Encourage them to be involved in all things social at your practice and bring them whole heartedly into the family that you work with!

Turn Key Business

At Physio Inq, we have all of the training already done. All you have to do as a business owner is plug and play, and guide your new hires along the journey!

Coming up with all of the training, inductions and compliance modules literally take years. If you want to chat to me about how to use Physio Inq’s systems for your benefit, in your business, give us a call on 1300 731 733 today, or email for more info.

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Are you interested in owning a health care business, or do you require help running yours?


Are you interested in owning a health care business, or do you require help running yours?


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