How does mobile physio work?
Mobile Physio is as simple as it sounds- we come to you! Whether it's your workplace, home, nursing home, local gym or pool, we will meet you there. We come equipped with all the tools needed to perform a "private practice" type experience and treatment in the comfort of your track pants.
What does a physiotherapy session consist of ?
Our physiotherapist will come to you and start with listening to your story, while taking notes and asking you further questions about your condition and general health. They will review any reports, plans or relevant medical information also.
You will then be guided through a physical examination to determine where the issues lie. We cover a heap in this assessment, from looking at how the body moves to what is tight and stiff, weak or overactive. This helps us determine a diagnosis and plan for treatment specific to your body.
Hands on treatment is usually commenced in the first visit to reduce pain and improve movement and function. We generally suggest an hour session is most valuable the first time you see us, so we don't have to rush you and you can be completely up to speed with what is happening with your body.
How soon can I get an appointment?
We can generally get an appointment within 24-48hours in most cases, for NDIS the wait might be 1-2 weeks at the latest as the appointments go for a little longer and so need to be coordinated to give you this time.
What do I need to bring along to my first appointment?
Most importantly yourself, and any information from your doctor or other medical professionals that may assist us in understanding what your needs are. If you are an NDIS participant, a copy of your NDIS Plan Goals is also helpful to guide our assessment and identify what areas you may require our assistance.
What should I wear for my first consultation?
Something comfortable, that is easy to move around in.
Our prices vary dependent upon service type. NDIS rates are subject to change, and generally base upon NDIS price guide gazetted rates. It is best to check with us before booking your initial and on-going appointments.
How do I pay for my treatment?
Our therapists carry around a payment square with them at all times allowing them to process payment from your credit or Visa Debit card on the spot.
You will be issued with an invoice straight away that you can use to claim back from your Health fund or Medicare online.
Does Medicare cover my treatment?
Medicare has a scheme available to those with chronic and complex conditions (EPC) with allocates up to 5 allied health services per calendar year. Your GP must determine eligibility for the scheme and provide you with the associated paperwork.
You can use this EPC to offset some of the cost of your mobile sessions by claiming the rebate via your medicare online portal after paying for your treatment session with us.
How much do I get back from my health fund?
Rebate from your health fund is completely dependent on your level of cover. You will need to call your personal health fund to ask what your package rebate amount is. It varies from package to package, with some clients earning up to an 80% rebate on the cost of their sessions.
Contact your health fund for specific details.
How long are the consultations?
Consultation length varies dependent on your individual needs. Our initial consultations may take up to 1 hour, and follow up sessions may vary but most commonly are an hour in duration.
You can attend physiotherapy without a referral as a private client.
If you would like to claim costs of sessions from a third party (like NDIS, CTP, TAC WC etc), we suggest you have all the necessary paperwork involved in claims ready before commencing treatment.
DVA (Department of Veteran Affairs) clients do require a doctor's referral.
What areas in New South Wales do you cover?
We are indeed one of the first NDIS registered Physiotherapy and Occupational Therapy providers in Australia, being involved with the first rollout in NSW. We know NDIS very well and our therapists are highly trained in the scheme.
Do you see clients under My Aged Care?
Yes, we do see clients under My Aged Care who have their packages managed by a Provider. If you would like to see us, we will organise a Service Agreement with your plan manager and bill them directly under your My Aged Care Package.
What do our Mobile Physiotherapists specialize in?
All our therapists are highly skilled, generally having at least 2 years previous experience before joining our team. We specialise in musculoskeletal therapy, as well as a broad range of disability conditions, aged care management and NDIS. We have paediatric therapists in our crew also.
What conditions can our Mobile Physiotherapists treat?
We treat all sorts of things!! From sudden back and neck pains, to post operative management, elderly clients who need assistance to stay mobile and independent at home, work injuries, TAC or CTP clients post car accident, NDIS and all the disabilities that fall under it, and more!! If it involves the Physical Body and it's function in any way, that is our specialty.
My relative cannot speak English, I would like to attend the treatment session with them in order to translate, is this ok?
Under the NDIS scheme we have access to interpreters who can be arranged free of charge to come to the initial assessment to assist with the appointment.
Simply let us know if you need this and we will arrange this for you.
Otherwise, we try to organise sessions when family members might be present to assist with communication, or match the client with a therapist who speaks the same language if that is available.